FAQ
When will my order ship?
Our processing time is 4 - 7 business days from the order date. Business days do not include holidays or weekends.
Tracking
Once your order is shipped you will receive an email with a tracking number for your order. Orders may be dispatched in multiple shipments.
Order Status
To check on the status of your order, and to track it once it’s been shipped, click on the "View Your Order" button in the confirmation or shipment email. There, you'll find your order with us and a link to track your package.
Where are you located?
We are based in New York, USA but ship worldwide.
Shipping US
Standard orders shipping to the U.S. are typically delivered within 5-12 business days. Expedited Shipping time takes 2- 5 business days to be delivered.
International Shipping
Orders shipping via Standard Shipping are typically delivered 7 -15 business days after placing the order. For International orders, your origin country mail service will be delivering the package to you after the package passes customs. Transit times can vary GREATLY and occasionally packages can be substantially delayed if held up at customs. We don't have any control over your country's customs officials, so please understand the risk of delay. This isn't common, but it happens occasionally.
Customs / Duty Charges:
We have no control over your country's customs officials. Some countries will charge duty for international packages and others will not, and all at different rates! Most packages go through without any charges, it is somewhat random, but please be advised that we have no control over how your country charges duty. These are NOT extra shipping charges. So please find out about your country’s customs and duty policies if you’re concerned.
Order Cancellations
We only accept cancellation requests within 24 hours of placing the order.
Returns
Should any item fail to meet your expectations, simply return it within 7 days of the delivery. To initiate your return please email us at info@solenee.com. Please note return shipping costs are the responsibility of the buyer.
Terms of Service
By disclosing Your personal information, including payment information, shipping and billing address, creating an Account, and/or clicking “Purchase” or other similar buttons, You acknowledge that you have read these Terms, understand these terms and accept and agree to be bound by them. Eligible items may be returned to us in accordance with the Return Policy posted on this Website. Solenee is not responsible for orders with an incorrect address, any loss of orders or delivery errors made by your local Post or the delivery company in accordance with our Terms & Conditions.