Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with your tracking number and tracking link so you can follow your package's journey. 

Important: For the most accurate shipping updates, please use the tracking link provided in your shipment confirmation email, rather than third-party tracking apps such as the Shop app, as these may not always display accurate or up-to-date tracking status information.

Haven't received your tracking number yet?

• Check your spam or junk folder, as tracking emails may occasionally end up there.
• Your order may still be processing. Our standard processing time is up to 5 business days before shipment.
• Pre-order items have separate processing times, which are listed on each product's page.

If you haven't received a tracking email or would like to confirm your order status, please contact us at info@solenee.com

We're always happy to help!